This was a post that I made on my private livejournal awhile back. I thought you may enjoy:
The most grandiose ways of appreciation are nothing compared to the little things that show me that I'm making a difference...
I had a fellow that I was training a few years back to do floor maintenance in a large factory. For 8 hours a day this guy was asked to take a dust mop and sweep the whole factory (it manufactured car and paint products) and after that, he was to use a large machine to scrub the floors one row at a time. My job was to provide training and help accommodate him so he would be able to keep this job.
Charles, lets call him, has a diagnosis of Asperger's Syndrome with probable OCD disorder. He was very meticulous about some things, like his knowledge of Conan the Barbarian books and the bus schedule (even though he never liked to ride it, I could always count on him to help me schedule other clients). However, his Asperger's caused him to be very inflexible about some things and even though his hygiene was somewhat poor, his OCD caused him to spend a considerable amount of time in the bathroom. (I never asked why, although I heard reports of how he would spool the toilet paper off the tube or continually yank paper towels out of the dispenser)For the most part, him and I had a good relationship. We talked about books and movies and he tried his best to be personable while I tried my best to break through that structured shell he used to protect himself. However there were some times that he got frustrated at me, like the time that he spent more than 45 mins. in the bathroom and I came in after him (he was in the stall, I was outside of it), or the time that I grabbed him because he was in his own little world while a forklift was about to run him over (he hates to be touched). There were also issues that I had to address with him that he did not feel comfortable with such as his pace and hygiene. All in all though, he was trying, just a bit stubborn.
Anyway, one of the difficulties that he was having was the fact that he was just slow paced in general. For completing the actual task, that was fine. I mean 8 hours was long enough to get the floors done, and as long as it was done right, no worries. What the main problem was, if the break alarm went off while Charles was using the machine, he would have to take it back to where it belonged before going to break. Because he was so slow, he ended up wasting half his break time and was late back from the break itself. This was a problem for the supervisor.To accommodate this, I pulled some strings on my end to buy him a watch with several alarms. One would go off 5 mins. before the first break, the second five mins before lunch and the third 5 minutes before the second break. This gave him enough time and advanced warning to be able to get his scrubber machine back to where it needed to go before break.
At first Charles HATED that watch. Even though he stated that he would try it, he usually kept it in his pocket and when asked to wear it, he would put it on while I was there but then quickly take it off when I left. Little by little however, he started to appreciate it, as it did help and he felt more comfortable about it being in his "space." Id say that watch helped him keep his job, as I was able to fade from him after that and he was closed as a successful case.
Two years later (yesterday) I get a voicemail message from Charles. He wants to know if I can look for the watch manual on the, "computer thing" as he calls it. It seems that he was able to move out on his own and lost it and now he cant correct the watch due to daylight savings time. He didn't leave his new number (as he was always apt to do) so I reached his mother using the contact information that I had. She informed me that Charles has continued to work at the factory doing floors. Charles mentioned to her how he loved his watch and was upset that he wasn't able to correct it. I was able to leave a message telling him how to do so.
I know it seems trivial, but things like that really give meaning to what I do. Because of a 10.99 watch, this guy is able to be gainfully employed and live independently for two years. And he still wears that damn watch. Some people make snap judgments about what a person can and cannot do. Sometimes you are correct in your assumption, but other times you just have to hit the right series of events or try something a bit unordinary to help someone along. And that makes all the difference to me.